A support contract provides email and phone support for up to three engineers. The support is limited in both duration and total effort according the following table:
| Support type |
Features
|
|
| 1-year standard support | 1 year, 3 engineers, 40 hours maximum. | |
| 6-months limited support | 6 months, 1 engineer, 10 hours maximum |
We can also develop application-specific versions of the LEON processor according to customer's requirements, including porting to new target libraries, provision of custom LEON simulators, performance tuning and validation.
To discuss your special requirements and how we can support you please contact us at:
Tel: +46 (0)31 7758650
E-mail: sales@gaisler.com
Procedure
When contacting support, please identify yourself in full, including company affiliation and site name and address.
Please identify exactly what product that is used, specifying if it is an IP core (with full name of the library distribution archive file), component, software version, compiler version, operating system version, debug tool version, simulator tool version, board version, etc.
If the product is a processor or other type of component, please also provide a GRMON log file generated with the "-log logfile.txt" command line switch at start up.
The support service is only for paying customers with a support contract.